Just Jute FAQ
Just Jute – Frequently Asked Questions
About Jute Rugs
Q: What is jute and why is it good for rugs?
A: Jute is a natural plant fiber. Rugs made of jute are durable, eco-friendly, and bring a warm, rustic, natural texture to interiors. They’re often more affordable than many other natural fibers.
Q: What are the disadvantages of jute rugs?
A: Jute rugs are sensitive to moisture, more prone to staining, and feel coarser underfoot than wool or synthetic rugs. They’re best for low- to medium-traffic dry areas.
Q: How long will a jute rug last?
A: With proper care, a jute rug can last several years. Lifespan depends on traffic levels, maintenance, and environmental factors like humidity and direct sunlight.
Q: How do I clean and maintain a jute rug?
A:
- Vacuum regularly without a beater bar.
- Shake out dust and debris outdoors.
- Spot clean with mild soap and water; avoid soaking.
- Dry thoroughly if damp to prevent mould or odour.
Q: Can I machine-wash my jute rug?
A: No. Machine washing damages the natural fibers. Only spot cleaning and gentle care are recommended.
Q: Where should I use a jute rug in the home?
A: Ideal for living rooms, bedrooms, and dining areas. Not suitable for bathrooms, kitchens, or outdoor areas with high moisture or spill risk.
Q: Do I need an underlay beneath my jute rug?
A: No. Our rugs are heavy and reversible, which means they naturally stay in place and do not require an underlay.
Q: How do I get a jute rug to lay flat?
A: If your rug has curls or raised edges, roll it in the opposite direction of the curl and leave it for a few hours. You can also place heavy objects (like books or furniture) on the corners to help flatten it out.
Company Policies
Q: Do you offer delivery?
A: Yes. We provide fast and reliable UK delivery. Most rugs are dispatched within 2–3 business days. Larger or custom pieces may take longer, and delivery times will be confirmed at checkout.
Q: Do you ship internationally?
A: Currently, Just Jute ships across the UK. For international requests, please contact us directly and we’ll advise on feasibility and cost.
Q: What is your return policy?
A: We want you to love your rug. If you are not satisfied, you may return unused rugs within 14 days for a full refund or exchange. Return shipping costs may apply unless the item is faulty or damaged.
Sustainability & Ethics
Q: Are Just Jute rugs eco-friendly?
A: Absolutely. Jute is a 100% natural, biodegradable fiber. Our rugs are crafted with sustainability in mind, making them a greener choice than synthetic alternatives.
Q: How does Just Jute support fair trade?
A: We partner with ethical suppliers who ensure fair wages, safe working conditions, and environmentally responsible practices.
Customer Support
Q: Do you provide care advice?
A: Yes. Our team is always available to answer any questions about cleaning, maintenance, or placement of your rug.
Q: How can I contact you?
A: You can reach us at info@bakedearth.co.uk or through our website’s contact form. We aim to respond within 24 hours